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Recommendations

These recommendations were shaped by the team’s efforts through using research methods and reliable databases. The recommendations were also shaped by using the local study results after receiving insight from Salamat Cookies’ targeted audience. We are hopeful that by implementing these recommendations, Salamat Cookies will overcome the challenges they are currently facing as a local business.

Use Effective Delegation Strategies

  • Consider adding more workers to the team to distribute tasks 

    • Team members should be diligent and trustworthy

  • Take advantage of each employee's strengths to get the best level of performance

    • Team members should take an online strengths test to determine where they work best

  • Stay involved in all aspects of the business and form clear, precise expectations for team members.

    • Create positions with specific responsibilities

    • Connect with team members weekly to reinforce current objectives 

 

Create Social Media Content to Expand Your Community

  • Utilize video content to capture your audience attention

    • Consumers prefer to gather their information through videos rather than reading.

  • Make videos that are 30 seconds or less

    • Continue using social media platforms like TikTok or Instagram to create this content.

    • Focus your short videos on displaying the types of cookies you have and how they are made. 

 

Apply Viral Marketing Strategies

  • Market product as central to symbolic, psychological and cultural meanings.

    • Emphasize the business’s slogan.

    • “Bringing people together one cookie at a time”

  • Increasing cultural awareness 

    • Emphasize the cultural meaning behind the name of the brand.

    • Explain what inspired the different flavors.

 

Prioritize Use of Order Tracking Management & Organization

  • Select an order tracking system software

    • To boost accuracy and minimize human error

  • Organizing Management of Orders

    • Open up time for more important tasks

    • Allow software to track work

    • Avoid unnecessary customer service problems​​

  • Use of Overhive: Order tracking software

    • Great customer service

    • Simple to use

    • Relatively cheap in comparison to other software tracking systems

Make Use of Search Engine Optimization

  • Create regular and engaging content to improve off-page optimization

    • Regular posting on social media is not enough

  • Enhance on-page optimization elements by revising website elements and code

    • These are website elements that can improve online visibility

  • Choose a handful of main keywords that showcase and represent Salamat Cookies

    • Use unique keywords to avoid high competition in search results

  • Take advantage of long tail keywords

    • These form 70% of all searches

    • They can boost traffic from search results

Closing 

Our team has formulated these recommendations to increase Salamat Cookies’ community engagement, as well as to provide structure to support this growth and outreach. These recommendations are the product of database research and a localized study. We are hopeful that by implementing these recommendations, Salamat Cookies will have an increase of community engagement as well as have a solid structure to support their growth and outreach efforts.

 

If you have any questions regarding:

  • The Methodology section or Viral Marketing, contact Aseel Aloraine at aseealor@iu.edu

  • The Analysis section, contact Mia Collier at mscollie@iu.edu 

  • The Review of Literature or the Website, contact Mackenzie Delaney at macdelan@iupui.edu 

  • The Appendix or the Local Study, contact Jeremiah Jordan at jordanje@iu.edu 

The Executive Summary or Order Tracking, contact Collin Smith at smticoli@iu.edu

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